Refund policy

Refund Policy

Because Bixby Merch items are custom print-on-demand, we generally cannot accept returns or exchanges for change-of-mind, wrong size/color preference, or buyer’s remorse.

If something is wrong with your order

If your item arrives damaged, defective, or with a clear print error, contact us and we will work with you to make it right. Please include your order number and photos of the issue.

Cancellations

We will try to stop production if you cancel quickly, but many orders enter production within about 30 minutes of checkout and cannot be canceled after printing starts.

How to reach us

BixbyMerchSupport@gmail.com · 918-863-5600